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Title: Certificate II in Tourism (Customer Service)
Code: HTCS20417
Level: 2
Accreditation date: 11th May 2017
Accreditation Expiry: 11th May 2022
Course Status:  Under review 
Extension of accreditation: January - December 2023

Providers that have approval to deliver this course:


Course structure:

Code Title Level Credits
Core Generic Units
GSWI0412 communicate and interact effectively in the workplace 1 2
GSHS0412 Follow workplace occupational health and safety requirements 2 2
Core Industry Units
THTD0111 Demonstrate knowledge of Vanuatu as a tourist destination 2 2
THTC0611 Demonstrate knowledge of the Pacific Islands that compete with Vanuatu as tourist destinations 2 2
THVD0311 Demonstrate knowledge of Vanuatu and world tourists destinations 2 2
Specialised Units
THRE0411 Receive and respond to enquiries 3 3
THPR0311 Receive and process reservations 3 4
THKT0311 Develop knowledge on travel industry services 2 4
THPI0211 Access and interpret product information 2 3
THAD0311 Process non-air documentation 3 3
THTD0611 Process travel-related documentation 3 3
THSP0111 Sell tourism products and services 3 4
THIS0111 Operate an online information system 2 2
Elective Units
THAR0412 Provide accommodation reception services 3 4
THPS0211 Provide porter services 2 2
BFFT0712 Process financial transactions 2 3
BFMS0312 Deliver and monitor a service to customers 3 3
ITSP0512 Operate application software packages 2 3