• Quality Audit & Compliance 3
  • Quality Audit & Compliance
  • Quality Audit & Compliance 2

Quality Audit & Compliance

Types of Audit


Audits can either be conducted at the training provider site (site audit) or based on documents or information submitted by the applicant (person or/and organisation) (desk audit).

The Vanuatu Qualifications Authority (VQA) will conduct the following types of audits when assessing a person or organisation applying to deliver post-school education and training (PSET) course(s).

  • Initial registration audit of a training provider as a Registered Training Provider (RTP) (site or desk audit)
  • Post-initial audit within 12 months of initial registration (site audit)
  • Renewal audit in the year preceding expiry of registration (site or desk audit)
  • Extension to scope of registration audit when an RTP applies for additional qualifications, courses or units of competency (site or desk audit)
  • Monitoring audit – RTP is audited in a particular industry sector
  • Complaints investigation audit – RTP is audited when a complaint is raised by a client of PSET training.


Internal Review and Internal Audit


As part of the continuous improvement process, Registered Training Providers must regularly check their quality system to ensure compliance to the standards and condition for registration; and to rectify possible non-compliance before VQA undertakes an external audit. Thus, the training institutions are required to regularly undertake internal reviews and internal audits for their quality system.

Internal Review

The purpose of conducting an internal review is to assess the Registered Training Provider’s compliance with Standard 1 of the Vanuatu Quality Training Framework (VQTF) 2010 in each training area. The training provider is required to regularly conduct an internal review to assess the effectiveness and efficiency of its training and assessment delivery strategies, competencies of staff delivering qualifications, and consistency to industry requirements of tools/equipment used. Refer to further VQA information on procedures for conducting an internal review.

Internal Audit

The purpose of a Registered Training Provider conducting an internal audit is to assess compliance with all conditions and standards for continuing registration. An RTP is required to internally audit their Quality Management System before an external auditor can audit the RTP. Refer to further VQA information on procedures for conducting an internal audit.