| Core Generic Units |
| GSBC0112 |
Apply basic communication skills |
1 |
2 |
| GSHS0412 |
Follow workplace occupational health and safety requirements |
2 |
2 |
| GSDE0112 |
Work in a socially diverse environment |
1 |
1 |
| GSCT0112 |
Interact with computing technology |
1 |
2 |
| GSWC0112 |
Work with colleagues and customers |
1 |
3 |
| Core Industry Units |
| THTK0211 |
Demonstrate knowledge of tourism in Vanuatu |
1 |
2 |
| THTI0111 |
Develop and update tourism industry knowledge |
1 |
2 |
| Specialized Units |
| THCS0111 |
Provide customer care service |
1 |
2 |
| THIA0212 |
Provide information and assistance |
1 |
2 |
| THVD0211 |
Source and provide Vanuatu destination information and advice |
2 |
3 |
| THCF0111 |
Receive and process customer's feedback |
2 |
2 |
| THAD0111 |
Offer arrival and departure assistance |
2 |
2 |
| THVI0111 |
Provide visitors information |
2 |
2 |
| THDI0311 |
Source and provide international destination information and advice |
2 |
3 |
| Elective Units |
| THCM0111 |
Clean and maintain premises and equipment |
1 |
2 |
| BFOE0111 |
Use office equipment |
1 |
3 |
| BFHM0311 |
Handle mail |
1 |
1 |
| BFTC0111 |
Communicate on the telephone |
1 |
2 |
| BFBB0111 |
Develop knowledge on basic bookkeeping |
1 |
3 |
