| Core Generic Units |
| GSHS0512 |
Apply principles of occupational health and safety in the work environment |
2 |
2 |
Core Industry Units
|
| THSC0212 |
Provide service to customers |
3 |
4 |
| THCS0116 |
Enhance the customer service experience |
4 |
6 |
| THMC0116 |
Manage conflict |
4 |
2 |
Specialised Units
|
| THPQ0111 |
Prepare quotations |
3 |
3 |
| THCS0211 |
Book and co-ordinate supplier services |
3 |
3 |
| THCS0712 |
Use a computerized reservations or operations system |
3 |
4 |
| THGR0611 |
Process group reservations |
3 |
3 |
| THIA0511 |
Construct normal international airfares |
3 |
2 |
| THAR0411 |
Apply advance airfare rules and procedures |
3 |
4 |
| THCA0111 |
Construct domestic airfares |
3 |
3 |
| THAD0311 |
Process non-air documentation |
3 |
3 |
| THTD0611 |
Process travel-related documentation |
3 |
3 |
| THPA0211 |
Process air documentation |
3 |
3 |
| THPI0115 |
Maintain a product inventory |
4 |
2 |
|
| THTP0115 |
Package tourism products |
4 |
5 |
| THPD0215 |
Create a promotional display or stand |
4 |
2 |
| THER0111 |
Process and monitor event registration |
3 |
4 |
| THHR0112 |
Source and use information on holiday park and resort |
2 |
2 |
| THMI0312 |
Develop and apply knowledge of the museum industry |
2 |
2 |
Elective Units
|
| THAP0111 |
Develop knowledge on accommodation packages and other packages |
2 |
3 |
| THPR0111 |
Prepare rooms for guests |
2 |
3 |
