| Core Generic Units |
| GSWI0412 |
Communicate and interact effectively in the workplace |
1 |
2 |
| GSMI0712 |
Maintain information records system to ensure its integrity |
2 |
2 |
| Core Industry Units |
| BFMS0312 |
Deliver and monitor a service to customers |
3 |
3 |
| BFCC0111 |
Process customer complaints |
3 |
3 |
| BFIM0111 |
Develop knowledge on intermediate mathematics using Excel |
2 |
2 |
| Specialised Units |
| BFWI0111 |
Process and maintain workplace information |
2 |
3 |
| BFCR0111 |
Create customer relationship |
2 |
4 |
| GSCJ0312 |
Organize and complete daily job activities |
3 |
2 |
| BFCF0111 |
Process customer feedback |
2 |
4 |
| BFRP0211 |
Receive and process service request |
2 |
3 |
| BFKC0111 |
Develop knowledge on confidentiality |
3 |
3 |
| BFBR0312 |
Maintain business resources |
3 |
3 |
| BFBE0111 |
Develop knowledge on basic economic theory |
2 |
3 |
| BFMR0111 |
Maintain customer and supplier relations |
3 |
3 |
| BFMB0112 |
Develop knowledge on micro business opportunities in Vanuatu |
2 |
3 |
| Elective Units |
| BFCD0111 |
Manage creditors and debtors |
2 |
2 |
| BFPS0211 |
Recommend products and services |
3 |
3 |
| BFFD0211 |
Prepare and process financial business documents |
2 |
3 |
| BFDB0211 |
Develop knowledge in Accounting 1 - Basic introduction of double entry of bookkeeping |
2 |
4 |
