| Core Generic Units |
| GSHS0112 |
Follow workplace health, safety and security procedures |
1 |
3 |
| GSOWC212 |
Conduct workplace communication |
2 |
2 |
| GSRM0812 |
Receive and pass on messages to facilitate communication flow |
1 |
1 |
| GSTW0412 |
Contribute to team work |
1 |
1 |
| GSUC0212 |
Develop knowledge on basic mathematics using calculators |
1 |
2 |
| Core Industry Units |
| BFBE0211 |
Work effectively in a business environment |
2 |
3 |
| BFCS0111 |
Deliver a service to customers |
2 |
3 |
| BFTC0111 |
Communicate on the telephone |
1 |
2 |
| BFRP0211 |
Receive and process service request |
2 |
3 |
| Specialised Units |
| BFOE0111 |
Use office equipment |
1 |
3 |
| BFET0111 |
Develop basic knowledge on business and economy |
1 |
3 |
| BFCI0111 |
Provide information to clients |
2 |
3 |
| BFHM0311 |
Handle mail |
1 |
1 |
| BFKS0412 |
Develop keyboard skills |
1 |
2 |
| Elective Units |
| BFSS0111 |
Create and use simple spreadsheet in excel |
2 |
2 |
| BFCG0611 |
Create charts, graphs and tables using excel |
3 |
3 |
| BFBB0111 |
Develop knowledge on basic bookkeeping |
1 |
3 |
| BFRB0211 |
Reconcile bank statements |
1 |
2 |
