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VQA ICT Staff Training Program

A Strategic Framework for a More Confident and Efficient Workforce

Purpose Statement

To equip all staff with the essential technical, administrative, and procedural skills necessary to perform their roles with confidence, efficiency, and security. By standardizing knowledge, we foster a cohesive and productive workforce, enhancing VQA’s operational excellence.

Our Core Goals

Enhance Operational Efficiency

Reduce procedural errors and save time by ensuring proficiency in core software and VQA registers.

Improve Data Integrity & Security

Minimize risks and ensure reliable records through proper data entry, file management, and security protocols.

Strengthen Collaboration

Empower staff to use tools like Teams and SharePoint for better communication and teamwork.

Measurable Objectives

Training Module Proficiency

This chart shows the key areas of focus in our training program, weighted by their importance to achieving our overall goals. Each objective is designed to be specific and measurable.

Final Competency Target

All staff will pass a final competency assessment, demonstrating mastery of the core modules.

85%
Minimum Passing Score

From Outcomes to Long-Term Impact

The training program is designed to create immediate, tangible outcomes that build over time to generate significant, long-term organizational impact.

Immediate Outcomes

  • Reduced task completion time
  • Fewer version control issues
  • Improved data entry accuracy
  • Increased use of collaboration tools
  • Decreased security incidents
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Long-Term Impact

  • More self-sufficient workforce
  • Enhanced organizational productivity
  • Improved service delivery & reputation
  • Culture of continuous learning
  • Greater adaptability to new tech

The VQA ICT Staff Training Graduate Profile

Digital Fluency

Effortlessly uses M365 for daily tasks, from reports to project management.

Data Integrity

Follows best practices for data entry in VQA registers, ensuring accuracy.

Seamless Collaboration

Leverages SharePoint and Teams to communicate and co-author effectively.

Procedural Acumen

Adheres to all VQA-specific IT procedures, ensuring asset safety.

Resilience

Navigates common IT challenges and unforeseen events to minimize work disruptions.

Professional Leadership

Acts as a skilled steward of digital resources and a leader in their own development.

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