| Core Generic Units |
| GSTE0612 |
Contribute to team effectiveness |
3 |
2 |
| GSIR0312 |
Identify, clarify and resolve problems |
3 |
2 |
| GSCJ0312 |
Organize and complete Daily Job Activities |
3 |
2 |
| GSOW0312 |
Organise workplace information |
3 |
2 |
| Core Industry Units |
| ITCD0111 |
Create user documentation |
3 |
3 |
| ITIO0211 |
Install and optimize operating system software |
3 |
2 |
| ITDT0411 |
Run standard diagnostic tests |
3 |
2 |
| Specialised Units |
| ITSI0411 |
Use, communicate and search securely on the internet |
1 |
5 |
| ITPS0111 |
Apply problem solving techniques to routine IT malfunctions |
2 |
2 |
| ITIC0712 |
Interact with ICT clients |
2 |
2 |
| ITUA0111 |
Use advanced features of computer applications |
3 |
4 |
| ITIT0212 |
Identify and use basic current industry specific technologies |
3 |
4 |
| ITCA0111 |
Provide IT advice to clients |
3 |
3 |
| ITME0411 |
Maintain equipment and software in working order |
3 |
3 |
| ITSS0611 |
Support system software |
3 |
4 |
| ITPS0711 |
Provide first level remote help desk support |
3 |
4 |
| ITBD0111 |
Complete database backup and restore |
3 |
3 |
| ITTS0415 |
Configure and troubleshoot operating system and software |
4 |
4 |
| ITOS1215 |
Support different operating systems |
4 |
4 |
| ITTE0215 |
Locate and troubleshoot IT equipment, system and software faults |
4 |
3 |
| ITHT0212 |
Use hand and power tools |
2 |
4 |
